Prof. Dr. Thorsten Hens

Bibliography

Beiträge

Mystery Shopping als Teil der Compliance

In this paper we argue that mystery shopping shall be part of the compliance in the financial services industry. Laws like FIDLEG try to regulate the conduct of ­financial service providers, which is checked by written documentation. However, there are substantial doubts that those documents do not correctly reflect the interaction between advisor and customer. Based on the­ ­example of the…
Prof. Dr. Thorsten Hens, Dr. Andreas Ritter
SZW-RSDA 6/2019 | S. 568
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