Suchergebnisse für Monitoring

Mystery Shopping als Teil der Compliance

In this paper we argue that mystery shopping shall be part of the compliance in the financial services industry. Laws like FIDLEG try to regulate the conduct of ­financial service providers, which is checked by written documentation. However, there are substantial doubts that those documents do not correctly reflect the interaction between advisor and customer. Based on the­ ­example of the…

Betrugsversuche im Zahlungsverkehr im digitalen Zeitalter

Money transfers have always been the target of fraudsters. For decades Swiss banks limited liability in their contracts with clients to intent and gross negligence. The Federal Supreme Court, however, often denied applying this broad liability exclusion. Today, banks usually commit themselves to verify the identification of the client with customary due diligence but also request from the client…

Algorithmen als Anlass für einen neuen Absprachebegriff?

Traditionally, cartels are concluded between natural persons whose behaviour then is imputed to the firms they are acting for. How shall we assess restrictions of competition emanating not from humans, but from algorithms? Long-established definitions of agreements as «concurrence of wills» or «meeting of the minds» do not fit well to the output of machines. Therefore, competition law is…

Digitalisierung wettbewerbsrechtlicher Verfahren?

Competition Law proceedings regularly last very long and only limitedly take into account new possibilities for the use of information technology. On the other hand, online procedures have already become more widespread in private dispute resolution and RegTech is being promoted as a new instrument for the exchange of information in the financial market sector. Although it is not possible to…